Support

How can we help?

Write to aalxnv@gmail.com and a real person will answer, usually within two days. Many answers are below.

Your rung

How is my next rung chosen?

Your level plus the step you picked, rounded to a number that’s easy to remember, like $4,500 instead of $4,532. The rung never goes above 20% of your level.

I reached my rung. What happens now?

The next rung appears right away, set from your new level. You don’t have to wait for the year to end.

My income dropped this month.

Your goal becomes getting back to your previous level. Nothing is reset and nothing is lost.

Widgets

How do I put my rung on the Lock Screen?

Touch and hold the Lock Screen, tap Customize, choose the Lock Screen, tap the widget area and pick Willclimber. For the Home Screen, touch and hold an empty area, tap Edit, then Add Widget.

The widget shows an old number.

Open Willclimber once; widgets refresh after every check-in.

Your data

Where is my data stored?

Without an account, only on your iPhone. If you sign in with Apple or Google, your ladder is also stored in your private account so it syncs between devices. See the privacy policy.

How do I delete everything?

In the app, open Settings › Start Over to erase your ladder and every logged month. If you signed in, Settings › Delete Account removes your account and the copy stored with it. Or write to us and we’ll do it for you.

Can I change the currency?

Yes, in Settings. Willclimber works in your currency, in English, German, French, Spanish and Italian.